Frequently Asked Questions - Coast Freshe Cold Plunge

COAST FRESHE CARE

Your warranty can be affected if you:
&#;Use in a commercial application.
&#;Install product incorrectly.
&#;Alter, abuse, or misuse the product.
&#;Expose your spa to banned chemicals.
&#;Expose your spa to water chemistry.imbalance.
&#;Change the plumbing.
&#;Install alternate equipment.
&#;Operate outside of factory set temp range.
*Refers to specific components. Please review full warranty details for all components below.

Coast Spas extends this limited warranty solely to the original purchaser of this unit intended for residential use in the country of purchase.

EXTENT OF THE WARRANTY: This warranty extends only to the original purchaser of the Coast Spa when purchased and installed in a residential application within the boundaries of Canada and the United States. This warranty extends from the selling dealer to the original purchaser. This warranty does not apply to special offers and events. The Coast Spas&#; warranty terminates upon any transfer of ownership or if the spa is installed in a commercial application. Warranty begins at the spa&#;s date of sale to the consumer or six months after manufacture, whichever comes first. Exchange Warranty - All warrantable products will be exchanged with new or refurbished and or like products available at the time of the Warranty transaction.

SPA COVER MANUFACTURER WARRANTY: Spa covers are delivered with their own manufacturer&#;s warranty. For more information, see their warranties in the owner&#;s information
package that was delivered with your Coast Freshe.

WARRANTY PERFORMANCE: To obtain service in the event of a defect covered by this Limited Warranty, notify your factory-authorized selling dealer as soon as possible and use all
reasonable means to protect Coast Freshe Cold Plunge from further damage. Upon proof of purchase, the dealer will correct the defect subject to the terms and conditions of this warranty. There will be no charge for parts or labor to repair the defect if the defect is determined to be covered under the terms and conditions of this written limited warranty, although providing access to affect the repair is the responsibility of the owner. You may be assessed reasonable repair person travel charges and administration fees. If Coast Spas Manufacturing Inc. determines that the repair of the covered defect is not feasible, we reserve the right to inspect the malfunction or defect on location. We may also require that the unit be returned to our facility for assessment. In such an event, all removal, replacement, installation, and shipping costs are the responsibility of the owner. At the time of inspection, (by a CSMI representative) we will determine if the unit is repairable. If not, we will provide a replacement Coast Freshe Cold Plunge on a prorated basis. The spa owner will be charged one percent of the retail cost for each full month of ownership from the date of purchase. The replacement Coast Freshe Cold Plunge warranty will be equal to the balance, if any, remaining on the original Coast Freshe Cold Plunge. Safety covers are not included in the Coast Spas Manufacturing Limited Warranty.

EXCLUSIONS: Coast Freshe Cold Plunge installed in commercial applications are excluded from any warranty coverage whatsoever. This Limited Warranty is void if CSMI or its
designated representative determines that the Coast Freshe Cold Plunge has been improperly installed or improperly supported (See instruction Manual for installation
instructions), subject to alteration, misuse or abuse, or if any repairs on the Coast Freshe Cold Plunge are attempted by anyone other than an authorized representative of
Coast Spas Manufacturing Inc.; or if failure is caused by accident, acts of nature, acts of God, or other causes beyond the control of CSMI. Neglect, misuse, and abuse include any
installation, operation, or maintenance of the Coast Freshe Cold Plunge other than by the instructions contained in the owner&#;s manual provided with the Coast
Freshe Cold Plunge, including, but not limited to damage caused by operation outside the range of 34 degrees Fahrenheit and 116 degrees Fahrenheit or 1 degree Celsius and 47
degrees Celsius; the failure to maintain proper water chemistry and chemical balance; the use of abrasive or improper chemicals. Alterations shall include any components or
plumbing change, electrical conversion, or the addition of any sanitation or water purification device or heating system that contributes to a component or unit failure or unsafe
operating system. Please be advised that the Limited Warranty will become void if Coast Spas or any of its selling or servicing agents determines that the Coast Freshe Cold Plunge
has been exposed to Hydrogen Peroxide, TriChlor or any substance using it as an ingredient proven to be dangerous to the Coast Freshe Cold Plunge. Any condition arising from
the use of Hydrogen Peroxide or TriChlor in the Spa is not a warrantable defect. The Spa Shell Surface Warranty, as indicated previously in this document, becomes void if CSMI
or any of its selling or servicing agents determines that the Coast Freshe Cold Plunge shell has been exposed to extreme cold/hot weather conditions, overexposed to direct
sunlight, exposure to citrus-based cleaning agents, exposed to harsh and aggressive chemicals or cleaning agents or any other substance proved to be dangerous to the
acrylic shell surface. Cosmetic scratches, gouges and crazing are not considered cracks and are not covered. A phenomenon referred to as &#;crazing&#; in the spa industry could
occur to any metal essence, blush, or opal acrylic. This phenomenon is strictly cosmetic and does not affect the Coast Freshe Cold Plunge's structural integrity. This phenomenon
would not be a warrantable defect. This Limited Warranty does not provide coverage for the Coast Freshe Cold Plunge cover (see separate manufacturer&#;s cover warranty), any
item attached to, or installed on, including cover lifts or gazebos, or for gaining access to any component for repair or replacement. The conditional one-year leak warranty is
limited to leak repairs by the Coast Spas Authorized Service Centre only and limited to a maximum labor coverage within one year. The spa owner accepts liability for repair work
performed by anyone other than a designated Coast Spas representative.

DISCLAIMERS: CSMI and any of its representatives shall not be liable for loss of use of the Coast Freshe Cold Plunge or other incidental, consequential, special, indirect, or
punitive costs, expenses, or damages which may include, but are not limited to, the removal of a permanent deck or other custom fixture, or the necessity for crane removal. Under
no circumstances shall CSMI, or any of its representatives, be held liable for injury to any person, or damage to any property, however arising. In no case, shall CSMI be liable, for
any reason or cause, for any cost over the amount paid for the original purchase. No other warranties, expressed or implied, are valid. No agent, dealer, distributor, service
representative, or other party is authorized to change, modify, or extend the terms of this Limited Warranty in any manner whatsoever. Some countries, provinces or states do not
allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

LEGAL REMEDIES: This Limited Warranty gives you specific legal rights, and you may have other rights that vary from country to country, province to province or state to state. Some countries, provinces or states do not allow limitations on how long an implied warranty lasts, and therefore this limitation may not apply to you. Contact your local COAST SPAS Dealer for service.

Download your Warranty Card here

If you are looking for more details, kindly visit our website.

The chiller you'll need is completely dependent on the environment you plan to put your plunge in.

Nancent supply professional and honest service.

If you intend to keep your plunge indoors in a temperature-controlled environment, the 1/4 HP chiller should be plenty of power. If you plan to use your plunge outdoors, please refer to the chiller recommendation graphic on our homepage to get a better understanding of maximum temperature exposure.

Want more information on Cold Plunge Tub Chiller? Feel free to contact us.